What happens after you finalise
When you choose Finalise & notify tenant on an Entry or Exit report, the report is saved as a PDF and your tenant is emailed to review it. You see "The report has been sent to the tenant for review. You can still make changes and resend until they confirm it." The report shows as Tenant review.
What your tenant does
They open the link in the email to the Review condition report page. It shows each room and its condition, and a Download the condition report (PDF) link. They can add comments under Any comments of your own? (optional), then choose Confirm reviewed.
When they confirm
The report becomes Finalised and is on record. You are emailed "Condition report finalised". After that it can't be edited. A correction means a new report.
The PDF
You and your tenant can download the PDF from the report page. It is named like `condition-report-980.pdf`.
Where to find it later
Open Condition Reports in the left menu for every report across your properties, with its status (draft, with the tenant, or finalised). The tenancy hub's Condition report card links to it too.
Still stuck? Ask the assistant (the purple Help button) or contact us.