How repair requests work: the landlord view

The flow in one line

A tenant reports a problem, local tradies quote on it, you choose a quote, the job is done and invoiced. The maintenance workflow is a Premium feature.

Your list

Open Maintenance in the left menu. The page lists repair requests raised by your tenants, from first report through to a quote and a completed job. Use the tabs to filter:

All, Open, Quoted, Assigned, Completed, Closed

Each card shows the property, the Trade required (for example Glazier or Carpenter), who requested it, and its Status.

What each status means

• Open: your tenant has reported the problem. Tradies in that trade and area can see it and send quotes.
• Quoted: at least one tradie has sent a quote. Choose Quotes received to see them.
• Assigned: you accepted a quote, so the job is with that tradie.
• Completed: the tradie has finished the work and sent their invoice.
• Closed: you paid the invoice, so the job is finished and the cost is in Income & Expenses.

Looking at a request

Choose Details to see the full request: the property, who asked, the urgency, the trade needed and what is wrong.

Choosing a quote

Under Quotes received each quote has two buttons:

• Accept to give that tradie the job.
• Enquire to ask the tradie a question first, before you decide.

After the job, the tradie sends an invoice. It appears under Maintenance Invoices, where you can pay it.