Resend or change a tenant invitation

Until your tenant accepts the lease online, the tenancy shows Awaiting tenant. If they haven't seen the email, you can resend it.

Resend it

1. Open Tenancies and choose the tenancy.
2. In the Tenant invitation card, choose Resend invitation.

The tenant gets the invitation email again, and the 14-day acceptance window starts over.

Good to know

• An invitation lasts 14 days. If the tenant has not accepted by then, the unaccepted tenancy is removed and we email you so you can start again.
• Ask your tenant to check their junk folder. The invitation comes from the EZRENT address.

If you typed the wrong email address

Correct it before your tenant accepts:

1. Open the tenancy and choose Edit tenancy details.
2. Go to step 2 Tenant, correct the Tenant's email address (and the name if needed), and save.

EZRENT then sends the invitation to the corrected address and starts the 14-day window again. The account that was created for the mistyped address is removed if nobody ever used it. If the corrected address already has an EZRENT account, it is linked to that account.

This only applies while the tenant has not accepted. Once they have accepted, the email on the tenancy can no longer be used to change who the tenant is.