Which states does EZRENT work in?
All of Australia. Residential tenancy law differs by state and territory, so make sure the lease terms, notice periods and bond lodgement you use meet your local rules.
Is my money safe?
Yes. Rent is charged directly to your own Stripe account and paid out to your bank; EZRENT is never in possession of your rent. Bond is held by the state authority. EZRENT is not a real estate agent and does not operate a trust account.
Do I have to use EZRENT to collect rent?
No. You can use EZRENT for listing, leasing, maintenance and record-keeping and collect rent another way. The Rent Ledger and arrears tracking are most accurate when rent flows through the platform.
What about the tenancy agreement and the bond?
Upload your signed tenancy agreement to the tenancy in EZRENT and your tenant can see it. EZRENT does not generate tenancy agreements or collect signatures, so use your own agreement (for example your state's standard form) and sign it outside EZRENT. You can record entry, routine and exit condition reports in EZRENT. The bond amount is recorded against the lease, but the bond itself is lodged with your state or territory's rental bond authority — EZRENT does not hold bond money.
How do I message my tenant?
Open Messages in the left-hand menu. You can message the tenants on your own leases. Messaging is limited to the landlord and tenant on a lease.
What happens when my tenant reports a maintenance problem?
Your tenant submits a repair request with photos. Tradespeople registered in that trade and area are notified and send you quotes. You review the quotes, assign the job to the tradesperson you choose, and they carry out the work. When it is done they send you an invoice through EZRENT; once you pay it, the job is closed and the cost is recorded in Income & Expenses.
How do I track income and expenses for tax time?
Income & Expenses, in the left-hand menu, is your profit-and-loss view. Every rent payment is included automatically, and you can add expenses and other income, filter by period and property, and export to CSV. Reporting uses the Australian financial year.
Where do I see what rent has been paid?
The Rent Ledger shows every rent charge and payment for each lease with a running balance, and your tenant sees the same statement. Open it from Rent Ledger in the left-hand menu. You can view a single lease's statement, filter by date, and download it.
Can my tenant pay automatically each period?
Yes. Your tenant can set up autopay once — a standing PayTo or BECS arrangement — and rent is then debited automatically each period and paid to you. You are notified of every payment, and of any that fail.
Which payment methods can my tenant use, and are there fees?
Rent is paid by PayTo or bank direct debit (BECS). Card payments are not used for rent. A flat $3.50 processing fee applies per rent payment and is paid by the tenant, so you receive the full rent amount. Full details are on the Payment fees page.